Returns & Refunds Policy
Overview
AgriJibu accepts returns within 3 days of delivery or collection. After 3 days, returns or refunds will not be accepted.
To qualify for a return, items must:
- Be unused and in original condition
- Be in original, unopened packaging
- Have intact tamper seals (where applicable)
- Be accompanied by proof of purchase
Non-Returnable Items
For safety, regulatory, and quality control reasons, the following cannot be returned once opened or unsealed:
- Seeds (opened packs)
- Agrochemicals (herbicides, pesticides, fungicides, seed treatments)
- Fertilizers and soil amendments
- Veterinary medicines and supplies
- Organic farm inputs
- Flammable, hazardous, or chemical products
- Any product with broken seals
- Items showing signs of use
Damaged or Leaking Items (Courier Collection)
Customers must inspect parcels at the courier office before leaving.
- Any visible damage, leakage, or tampering must be reported immediately at the point of collection.
- Claims must be documented with the courier before departure.
- For liquid or chemical products, clear photos must be provided within 2 hours of collection.
Claims reported after leaving the courier premises may be declined where evidence of damage prior to collection is insufficient.
Refunds
Once a return is received and inspected, we will notify you of approval or rejection.
If approved, refunds will be processed to the original payment method within 7–14 business days.
Shipping costs are non-refundable. Return shipping costs are the customer’s responsibility unless the error is attributable to AgriJibu.
Exchanges
We only replace items that are defective or damaged and reported in accordance with this policy.
Important Notice
AgriJibu reserves the right to decline returns that do not meet the conditions above. This policy operates in accordance with applicable Kenyan consumer protection laws.
Need help?
Contact us at info@agrijibu.co.ke / 0742382362 for questions related to refunds and returns.